Posted 1 year ago Financial Services Tokyo
Financial Services
Posted 1 year ago

Job Summary:

  • The IT Infrastructure Project Demand/Portfolio Manager will be required to manage Project Management Team which consists of multiple project managers in IT Infrastructure organization.
  • The IT Infrastructure Project Demand/Portfolio Manager is accountable and responsible for not only project demand/portfolio management but also ensuring all planned project deliveries as a deputy of head of Infrastructure Project Delivery.
  • Understand IT strategy, IT operating model and IT project governance processes, and lead/encourage project managers through project initiation to closure.


  • Manage all aspects of large, complex and/or cross-functional IT infrastructure service deliveries on program level.
  • Develop project/program budgets and responsible for performance against financial parameters and monitoring and reporting.
  • Develop IT infrastructure project portfolio and maintain by working with Demand intake/management team, Resource management team and IT finance team.
  • Build and maintain relationship with key customers, vendors/suppliers, project owners/sponsors and project managers.
  • Identify risks, issues and dependencies with/on other projects by working with respective project managers/stakeholders and manage them.
  • Follow Metlife Japan policies, compliances, procedures and project management methodologies, and lead governance structure and processes to drive and manage projects/programs.
  • Lead regular project/program reviews with project managers and stakeholders.
  • People management for the team as a deputy of head of Infrastructure Project Delivery.



  • 8+ years of hands-on technology project management experience for IT Infrastructure service delivery under multicultural environment.
  • Experience of account management or business relationship management. 
  • Experience of hands-on operations of IT infrastructure services in large enterprise systems.
  • Experience of working in Finance, Insurance and/or IT industry.
  • Experience in project execution in Waterfall and Agile process.

Communication Skills:

  • Native level fluency in Japanese (both written and verbal)
  • Business level fluency in English (both written and verbal)

Technical Knowledge and Skills:

  • Knowledge of both theoretical and practical aspects of project/program management.
  • Knowledge of IT service management processes and tool. 
  • Knowledge of project/program management techniques and tools.
  • Knowledge of configuration item of IT infrastructure: Network, OS – Windows, Linux & Mainframe, Database, Storage, Hyper visor, DNS, Firewall, Cloud, CI/CD, Containers.
  • Knowledge of non-functional requirements: Availability, BCP/DR, RTO/RPO, Backup/Archive, Response Time, Access Control, Capacity Planning, Maintenance Window.

Other Qualifications:

  • Good organizational agility and interpersonal skills to work effectively across organizations and with team members/customer stakeholders.
  • Ability to deal with ambiguity and work effectively in uncertain situations.
  • Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment.
  • High degree of goal accountability (results-oriented, establishes clear goals, measures own performance against goals on an ongoing basis).

People Management Qualifications:

  • Have a good track record on the people management skill and experience.

Job Level

4. Manager

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