Job Summary:

• The IT Infrastructure Project Demand/Portfolio Manager will be required to manage Project Management Team which consists of multiple project managers in IT Infrastructure organization.
• The IT Infrastructure Project Demand/Portfolio Manager is accountable and responsible for not only project demand/portfolio management but also ensuring all planned project deliveries as a deputy of head of Infrastructure Project Delivery.
• Understand IT strategy, IT operating model and IT project governance processes, and lead/encourage project managers through project initiation to closure.
   

Responsibilities:

• Manage all aspects of large, complex and/or cross-functional IT infrastructure service deliveries on program level.
• Develop project/program budgets and responsible for performance against financial parameters and monitoring and reporting.
• Develop IT infrastructure project portfolio and maintain by working with Demand intake/management team, Resource management team and IT finance team.
• Build and maintain relationship with key customers, vendors/suppliers, project owners/sponsors and project managers.
• Identify risks, issues and dependencies with/on other projects by working with respective project managers/stakeholders and manage them.
• Follow Metlife Japan policies, compliances, procedures and project management methodologies, and lead governance structure and processes to drive and manage projects/programs.
• Lead regular project/program reviews with project managers and stakeholders.
• People management for the team as a deputy of head of Infrastructure Project Delivery.

Requirements:

Experiences:

• 8+ years of hands-on technology project management experience for IT Infrastructure service delivery under multicultural environment.
• Experience of account management or business relationship management. 
• Experience of hands-on operations of IT infrastructure services in large enterprise systems.
• Experience of working in Finance, Insurance and/or IT industry.
• Experience in project execution in Waterfall and Agile process.
   

Communication Skills:

• Native level fluency in Japanese (both written and verbal)
• Business level fluency in English (both written and verbal)

Technical Knowledge and Skills:

• Knowledge of both theoretical and practical aspects of project/program management.
• Knowledge of IT service management processes and tool. 
• Knowledge of project/program management techniques and tools.
• Knowledge of configuration item of IT infrastructure: Network, OS – Windows, Linux & Mainframe, Database, Storage, Hyper visor, DNS, Firewall, Cloud, CI/CD, Containers.
• Knowledge of non-functional requirements: Availability, BCP/DR, RTO/RPO, Backup/Archive, Response Time, Access Control, Capacity Planning, Maintenance Window.

Other Qualifications:

• Good organizational agility and interpersonal skills to work effectively across organizations and with team members/customer stakeholders.
• Ability to deal with ambiguity and work effectively in uncertain situations.
• Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment.
• High degree of goal accountability (results-oriented, establishes clear goals, measures own performance against goals on an ongoing basis).

People Management Qualifications:

• Have a good track record on the people management skill and experience.