Responsibilities:

• Assistant Manager of End User Technology team.
• Primarily responsible for managing End User Devices such as PCs (Desktop, Laptop, VDI&ThinClient), Peripherals, Mobiles (iPhone/iPad/Wifi Router/VPN).
• Align to MetLife standard process (Asset Management, Service Request/Incident/Problem/Change Management, Rules and Governance defined as an Insurance company) and tools (SCCM, Service Now, MobileIron, Security/DLP software). Design and operations need to be continuously improved and optimized.
• Assist End User Manager by taking a “Command & Control” role to ensure critical incidents are well managed, communicated and ultimately resolved in a timely manner.
• Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
• Vendor Management. Define proper Service Catalogues & KPIs for Manage Service Vendor and drive improvements based on KPI data to meet the target SLAs with business.

Requirements:

Experience:

• 10+ years’ work experience in IT
• 5+ years’ experience in End User Technology/Services related roles

Skills:

• Strong knowledge of End User Devices & Technologies commonly used by enterprise level global financial companies.
  (Wintel, Virtual Desktop, VMware, Citrix, Office365, Apple Mac, iOS, MDM, Printers/Scanners, SCCM etc.)
• Strong Communication Skills (verbal and written), be able to work collaboratively both within team and with outside of the team
• Excellent Prioritization Skills, be able to adjust things in flexible manners while multitasking
• Broad range of basic IT understanding, be able to make troubleshooting/resolving complicated issues smooth/effective
• Logical Thinking, be able to analyze/overcome challenges in logical ways based on data, work towards goals steadily
• Experience in team management, vendor management, project management and people management is preferred

Preferable:

• Experience working in global financial company
• Experience working with multi-discipline/multi-cultural teams

Qualifications:

• Understanding of the ITIL model
• Any kind of common IT qualifications are welcome (not must) such as MCP, Cisco, PMP etc..

Language:

• Japanese: Native  
• English: Intermediate (eg: TOEIC 750+)

Personality:

• Logical and organized approach to work at both individual & team level
• Good organizational agility and interpersonal skills to work effectively across organizations and with team members/customer stakeholders
• Strong sense of responsibility and can work with ‘can-do’ attitude to meet the deadlines under pressure